We start with your building and existing heating to estimate your needs.
Technical home consultations in Ticino
The right heat pump for your home.
Building a home or replacing your heating? We assess consumption, investment and potential grants for your property.
Benjamin Rajower · YGNIS agent for Ticino
Explore the options → AirCalor and KRONOTERM →We consider the heat pump, necessary work and potential grants.
Supply and installation go through your installer or a partner we agree on together.
ADAPT 2 · AirCalor G-8 / G-17For your homeFrom the first call to ongoing service.
Know who will support you, what we assess and who will install your system.
A free first conversation
Tell me how you heat your home today and what you want to improve. Initial advice by phone is free.
Assess the solution
During the site visit we check the building, radiators, hot water, location and noise.
Quote and installation
Your installer defines the quote and work. Supply and installation are handled by a qualified installer.
YGNIS service
YGNIS handles commissioning and service according to the provisions in the quote.
Before ordering and starting work
Permits and subsidies: following the right sequence avoids unpleasant surprises.
During the site visit, we look beyond the unit itself. We also clarify the municipal procedure, technical documents and subsidy application.
Procedures and subsidies: all the steps
Clarify the procedure
Check with the municipality whether the project requires notification, authorisation or a building permit, and which documents must be submitted.
Prepare the documents
The location, heat pump specifications, noise information, technical data sheet and quotation must all refer to the same project and configuration.
Apply for the subsidy
In Ticino, the complete application must be submitted before work starts. Ordering and installation proceed only after the necessary decisions have been received.
General information based on guidance from Canton of Ticino – energy subsidies. The final procedure depends on the project and the competent authorities.
What we assess together
The heat pump should suit the property, not the other way round.
A good solution considers the building, existing system, habits and goals together.
What we check during the site visit
Building and insulation
Size, heat loss, year of construction and improvements already carried out.
Radiators or underfloor heating
Required temperatures and compatibility with the existing heat distribution system.
Output and consumption
An initial assessment of heating demand, avoiding systems chosen simply out of habit.
Costs and subsidies
An indication of the investment required and the points to check for available subsidies.
Hot water and usage
Number of occupants, habits, existing storage tank and desired comfort throughout the year.
Position and noise
Available space, distances, neighbouring properties, sound reflections and access for maintenance.
Two solutions to consider
AirCalor and ADAPT 2
After the site visit, we assess which solution suits the building, existing system and your family's needs.
AirCalor G
A solution with an anthracite finish to consider for your home.
- Natural R290 refrigerant
- G-8 and G-17 models
- Heating and active cooling
KRONOTERM ADAPT 2
Quiet operation and a range of sizes to suit your home's needs.
- Natural R290 refrigerant
- Three sizes: S, M and L
- Heating and active cooling
Why choose R290
Why we recommend outdoor monobloc units with natural R290 refrigerant
When choosing a heat pump, look beyond the initial price: the refrigerant, noise levels, build quality and long-term support all matter.
The AirCalor and ADAPT 2 solutions presented here use R290, a natural refrigerant with a very low climate impact. This choice is consistent with evolving Swiss refrigerant regulations.
In a monobloc configuration, the refrigerant circuit is contained within the outdoor unit: the connection to the home's heating system is hydraulic, with no refrigerant pipes between the outdoor and indoor units.
During the site visit, we assess the required output, desired room temperature, positioning and noise reaching neighbouring properties. This helps us choose a solution suited to your home, backed by YGNIS service support.
Compare the solutions
AirCalor G-17 or ADAPT 2 M: similar output, tangible differences.
For reference, the YGNIS technical table lists 12,5 kW for AirCalor G-17 and 12,8 kW for ADAPT 2 M, both at A-7/W35.
Standard anthracite finish · R290
AirCalor G-17
Output at A-7/W35: 12,5 kW
- Maximum flow temperature: 70 °C
- Sound power at A2/W35: 51 dB(A)
- Dimensions (H × W × D): 110 × 143 × 62 cm
- Weight: 189 kg
NERO finish · Three sizes: S, M and L · R290
KRONOTERM ADAPT 2 M
Output at A-7/W35: 12,8 kW
- Maximum flow temperature: 75 °C
- Sound power at A2/W35: 46 dB(A)
- Dimensions (H × W × D): 123 × 115 × 72 cm
- Weight: 257 kg
- Finishes: NERO available now; further colours, CORTEN and INOX planned from 2027.
The two heat pumps are in different price ranges. The cost of the complete system depends on its configuration and the work required.
The choice must be assessed against the building, required temperature, positioning, noise levels and equipment. After the site visit, the installer can prepare a complete quotation.
Overview of our R290 heat pumps.
Cantonal subsidies – TicinoCantonal subsidies – Graubünden
Certified system module
For systems up to 15 kW, the YGNIS heat pumps we recommend form part of system modules certified by the Swiss Heat Pump Association (APP). Following compliant installation and a documentation review, APP issues the owner with the system certificate required in Ticino for the applicable subsidies.
ADAPT 2 features and finishes
ADAPT 2 colours and finishes
NERO (RAL 8019) is available now. From 2027, KRONOTERM plans to offer ANTHRACITE (RAL 7016), NEBBIA (RAL 9018), OLIO (RAL 6003), CORTEN and INOX.
Lasting appearance and protection: the CWP™ coating protects components from rain, wind and other weather conditions. Finishes and delivery times are confirmed when the quotation is prepared.
KRONOTERM ADAPT 2 features
Very quiet
Declared sound pressure of 16–19 dB(A) at 5 metres, depending on the version and test conditions: an advantage close to your home and neighbouring properties.
Radiators or underfloor heating
It can produce water at temperatures up to 75 °C and can be considered for both traditional radiators and underfloor heating.
Active cooling
It can provide summer cooling through suitable underfloor systems or fan coil units. During the site visit, we check the distribution system and condensation control.
High efficiency
Declared SCOP of up to 6,22 for ADAPT 2 L at 35 °C, in an average climate according to EN 14825. Actual performance depends on the building and its use.
Natural R290 refrigerant
Technology with a very low climate impact, designed as an efficient solution ready for the future.
Energy integration
It can work in coordination with solar PV, thermal storage, a swimming pool and other energy sources in the home.
For property managers
KRONOTERM ADAPT MAX for multi-apartment buildings.
A modular air-to-water solution for heating and cooling larger residential buildings, configured to meet the building's actual demand.
ADAPT MAX features
Modular output
The configuration comprises multiple modules and can be adapted to the building's size and energy consumption.
More reliable service
If one module stops, the others can continue operating. Modules can be replaced without shutting down the entire system.
Quiet operation
Declared sound level according to Ecolabel criteria, an important consideration for residential buildings and urban settings.
Remote control and diagnostics
Monitoring of circuits, consumption and operating parameters to simplify the building's technical management.
Finishes, documentation and subsidies
ADAPT MAX colours and finishes
The casing colour and material can be customised for the project to blend with the façade and surroundings. Options and delivery times are agreed when the quotation is prepared.
Service and remote control
The heat pump stays connected to the service centre.
- Ethernet / GSM remote connection
- System monitoring
- YGNIS technical support
How remote control works
Every system is connected as standard to the YGNIS service centre in Ruswil (Lucerne), via Ethernet or a 5G modem included in the quotation. The connection enables remote monitoring and control through Ycontrol and CLOUD.KRONOTERM, depending on the system installed.
Ethernet connection or 5G modem, depending on conditions in the building.
Any faults can be reported at any time for prompt attention.
YGNIS technicians can check operation and adjust parameters through Ycontrol and CLOUD.KRONOTERM, depending on the system installed.
Ycontrol and CLOUD.KRONOTERM enable remote monitoring and control, depending on the system installed. YGNIS centre: Wolhuserstrasse 31/33, 6017 Ruswil.
On-site service
Frequently asked questions
Initial answers, even before the site visit.
Every building is different, but some checks are always essential.
How much noise will it make near my home?
A catalogue figure alone is not enough: model, location, distances and reflections from façades matter. We assess the proposed location and the necessary acoustic checks.
Does it also provide domestic hot water?
We can assess hot water production too. The solution and cylinder need to suit the number of people, usage patterns and existing system.
Who removes the old boiler?
Boiler dismantling and any fuel tank removal should be specified in the installer’s quote along with the other required work. We clarify these points before you choose.
Who do I contact for service?
Your installer remains the contact for work on the installation; YGNIS services the heat pump under the agreed conditions. The service section explains the remote connection.
Do I have to replace my old heat pump from 2027?
No. The new refrigerant restrictions do not automatically require an existing heat pump to be replaced. The rules concern placing certain categories of new units on the market, with different deadlines depending on output, configuration and refrigerant.
Systems using refrigerant with a GWP below 2500 that were placed on the market before the relevant deadline can continue to be used, maintained and repaired. During the site visit, we can check your unit's refrigerant and assess when replacement would make sense.
Can a heat pump work with radiators?
Yes, it can. However, knowing that radiators are installed is not enough: we need to check whether every room receives sufficient heat at the intended flow temperature. Any adjustments may be limited to a few components.
Does the old boiler's output determine the new heat pump's output?
No. The boiler's output is historical information, not a reliable basis for sizing. Consumption, insulation, usage, hot water and heat distribution must all be reassessed together.
What is the real cost of replacement?
The cost involves more than the heat pump alone. Storage, plumbing, electrical work, installation, any removal of the boiler and tank, modifications and commissioning must all be considered.
When should I apply for the subsidy?
The application must be prepared before work begins, in line with the programme's conditions and the applicable building procedure. It is advisable to clarify these steps before ordering or starting work.
What should I prepare for the site visit?
If available: consumption records from recent years, photos of the plant room, boiler specifications, radiator or underfloor heating type, number of occupants and possible outdoor installation locations. Even incomplete documents are useful as a starting point.
For installers, engineering practices and architects
Benjamin Rajower, YGNIS agent for Ticino and Italian-speaking Graubünden. Folders for data sheets, manuals and technical drawings, organised by model and language.
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Benjamin RajowerOfficial YGNIS agent for Ticino
My role
A technical point of contact as you make your choice.
I am Benjamin Rajower, official YGNIS agent for Ticino. The site visit involves no obligation to buy: I assess the property's situation and consider ADAPT 2 for single-family or two-family homes, or ADAPT MAX for multi-apartment buildings.
- ✓ A contact who knows Ticino
- ✓ Clear explanations, even without technical knowledge
- ✓ No obligation to buy after the site visit
- ✓ Supply and installation only through a qualified installer.
First contact
Tell me how you currently heat your home or building.
Request free initial guidance by phone. Briefly describe your situation and I will call you back.
Call 076 588 97 42 Benjamin Rajower · Official YGNIS agent for Ticino
✓ Technical site visit
✓ Free initial guidance
✓ Available throughout Ticino